Business Support Analyst

Business Support Analyst – Buffalo, NY or Erie, PA

National Fuel is currently seeking a Business Support Analyst for an outstanding career opportunity in our Operations department located in West Seneca, NY or Erie, PA. National Fuel is proud to have an inclusive workplace where diversity is valued, hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

PRIMARY RESPONSIBILITIES: • Support the business functions of Field Operations with a focus on business process design, testing, implementation, training, trouble shooting and maintenance within the Field Operations department • Work with multiple computer systems and applications utilized in the Operations department to understand data within each system and how it relates to business processes. • Coordinate related activities with the Information Technology department for ongoing projects as necessary • Collaborate with team members and Field Operations supervisors and technicians to support daily activities including critical reporting, troubleshooting employee system issues, and developing solutions to help solve problems as they arise • Develop training material and train both supervisory and hourly department employees • Back-up to others in Business Support roles as needed for clerical staff, business analysis and budgeting, and operations order dispatching

MINIMUM QUALIFICATIONS: • Bachelor’s degree in a business-related field • Aptitude to quickly learn new technology, including the current software systems utilized by the company • Ability to work in both an individual and team setting to accomplish common goals and initiatives • Excellent computer skills including proficiency in the Microsoft Office Suite (Word, Excel, etc.) • Desire to work in the field and office settings to gain thorough knowledge of the Operations department • Ability to travel to remote operating offices as needed

PREFERRED QUALIFICATIONS: • Experience in computer systems development, testing, and/or implementation • Prior experience in training office and field employees • Experience in various systems and applications, including SAP, PeopleSoft, and GIS • Any experience in the Agile process to test and analyze software applications.

ABOUT NATIONAL FUEL: National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.

COMPENSATION AND BENEFITS: The base salary for this position is $60,500 – 70,000. This job posting contains a pay range, which represents the range of pay that National Fuel believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The specific base pay offered to a successful applicant will be based primarily on relevant professional experience. Other components that may be considered include: individual qualifications, licensures, industry specific experience, education and market demands for specialized skills. The pay range is subject to change at any time based on various internal and external factors. Exempt positions will also be eligible for an Annual Cash Bonus Plan. National Fuel offers a comprehensive benefits package including the following: • Medical and Prescription Drug Coverage • Paid Company Holidays • Dental Coverage • Parental Leave for Mothers and Fathers • Vision Coverage • Tuition Reimbursement • 401(k) with Company Match • Life Insurance • Company Funded Retirement Savings Account • Long Term Disability Insurance • Flexible Work Schedule • Flexible Spending Account • Paid Time Off • Charitable Giving Programs

HOW TO APPLY Any candidate offered a position with National Fuel Gas will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) by March 26, 2025 to jobs@natfuel.com. Please reference position #25-012NY in the subject line of your email. Attachments with a .docm extension will not be accepted.

National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That’s why we’re committed to building a diverse workforce and an equitable and inclusive work environment. We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.